For tenants at Flatvold student home

1. Always use baking paper in the oven, and remember to replace it when it starts to burn.
2. Spices, oils, and food must not be stored on kitchen counters or tables.
3. Keep your refrigerator organized. Throw away old food and clean up spills.
4. Empty the trash when it is full. Follow the waste sorting instructions.
5. Drying racks must not be placed in kitchens, hallways, or other shared areas.

Studentinord’s cleaning staff carry out kitchen inspections on Tuesdays and Thursdays from 09:00. Written feedback will be posted on the notice board found in all shared kitchens.

Each week, two residents together will be assigned responsibility for certain tasks. If you are away during your assigned week, it is your responsibility to arrange a swap with another resident and notify your partner.

During kitchen inspections, the cleaning department will leave rolls of trash bags. All shared kitchens are equipped with a broom and dustpan, mop handle, mops, and a bucket. The mops are used for cleaning the floor and are replaced by the cleaning department.

To ensure a pleasant living environment for everyone in student housing, all residents must contribute. Even though there is a rotating responsibility list, everyone is expected to help maintain general order throughout the week.

Tasks for the Assigned Cleaning Week:

1. Clean and wipe down the kitchen counter.
2. It must be free of crumbs and grease.
3. Clean the sink thoroughly. No food scraps should be left behind.
4. Empty the trash, and keep trash bins and cabinets clean. Take the garbage directly outside — do not leave it in hallways, by doors, etc.
5. Clean the stove inside, on top, and outside. Also clean the oven door. Remove burnt-on food.
6. Scrub baking trays and oven racks to remove burnt-on food.
7. Clean the stovetop and the wall behind it.
8. Wipe down kitchen cabinet fronts and refrigerator surfaces.
9. Clean the microwave oven.
10. Return bottles and cans for deposit. Deposits that are not handled will be removed by Studentinord.
11. Mop the floor to remove stains and crumbs. Sweep using the dustpan and broom.

Each week, the cleaning department also performs scheduled cleaning tasks in the kitchen, with a different task every week. This is done to maintain and extend the lifespan of our facilities.

All shared kitchens are equipped with basic items needed for everyday use. If you want additional equipment, you must provide it yourself.

Kitchens are inspected and restocked with missing equipment every summer. In January, we inspect cutting boards, pots, and frying pans and replace them if necessary. Missing, lost, or broken equipment will not be replaced during the rest of the year.

At the start of each academic year in August, we provide a starter kit with cleaning supplies in every shared kitchen. After that, residents are responsible for purchasing supplies themselves. The kit contains:

• Dish soap
• Dish brush
• Sponges
• Hand soap
• Scraper
• Steel wool
• Kitchen towels
• Cleaning cloths

Private Room / Apartment

Cleaning of your own room or apartment is the responsibility of each resident, and you must provide your own cleaning equipment.

When you move in, you must inspect the housing unit carefully. If you discover major faults, damages, or other issues, you must create a report in the app. Describe the issue and attach photos if possible. This will be stored as documentation for both you as the tenant and us as the landlord. If you move into a furnished room, the bed should include a mattress topper and a mattress protector sheet.

If you are changing housing units internally, you must book a pre-inspection through the app. The inspection will take place as close to the moving date as possible, so book well in advance. Before the inspection, you must clean as thoroughly as possible. These inspections are carried out to detect and prevent the spread of pests. You will not receive access to the new housing unit until the pre-inspection has been completed. If the inspection is approved, you will gain access to the new unit.

If the cleaning is insufficient, you must arrange a move-out inspection with the inspector or through the app. This inspection will take place after you move out of the old unit. If pests such as bedbugs are discovered, measures will be taken before you are allowed to move to a new unit.

When moving out of Studentinord housing, you must book a move-out inspection. The inspection should take place as close to the move-out date as possible. Keep in mind that many residents move out during Christmas and summer, so book early.

This is done through the app.

If you leave the housing unit without completing a move-out inspection and the cleaning is not satisfactory, you will be charged for the time required for cleaning. See the price list and fees.

If your inspection is not approved and you still choose not to correct the issues, the same rules apply as for not booking an inspection.

If your inspection is approved, you may leave the housing unit with peace of mind.

Cleaning Checklist Before Moving Out:

• Dust lamps and shelves, and remove stains
• Clean the inside and outside of wardrobes, including the top of the wardrobe
• Wash walls, doors, door frames, windows, and window frames
• Wipe down and vacuum furniture and beds
• Scrub bathroom tiles and walls thoroughly
• Clean sinks and toilets thoroughly
• Clean mirrors
• Clean and organize the kitchen, appliances, and equipment. Kitchen cabinets assigned to you must be cleaned thoroughly. The kitchen fan and filter must also be cleaned.
• Empty the refrigerator and freezer of your food
• Wash floors and baseboards
• If you have a storage room, it must also be emptied and cleaned

If you are a short-term resident at Flatvold, you will find cleaning cloths, dish towels, mops, and a mop handle in your unit for cleaning before leaving the housing unit. Bed linen and towels must be removed and placed in the laundry closet. Kitchen cabinets and all contents belonging to the room must be cleaned. Insufficient cleaning or missing inventory in the room or kitchen after the rental period ends will result in invoicing for the time spent and the actual cost of lost items.

Short-term tenants do not need to book a move-out inspection.

If you use or rent the shared lounge, you must clean it after use. We recommend taking pictures of the lounge before use if it has not been cleaned prior to your rental. The person using the shared area is responsible for ensuring that the rules are followed and that the room is completely cleaned and tidied no later than 12:00 noon the following day. If the lounge is not cleaned by 12:00, you will be charged for the time required for cleaning. Failure to comply may result in losing the right to book shared areas.

• Quiet hours begin at 24:00 on weekends and 23:00 on weekdays.
• To have exclusive use of the shared lounge during the rental period, there must be at least 10 people present. If there are fewer than 10 people, all residents in the building may use the area.
• Those using the shared lounge are responsible for cleaning and tidying it.
• Trash must be removed before leaving the room, and cleaning must be completed by 12:00 noon the following day. Hallways, shared toilets, and elevators must also be cleaned if necessary.
• All furniture and equipment used must be cleaned and returned to their original place after use. The student who booked the shared area is responsible for ensuring it looks the same as in the photos when leaving.

All student homes have Wifi with gigabit line 1000/1000. After you have moved in you need to register at this page to get a password for your Wifi network. You will be asked to provide a MAC address, which can be found at the internet central (home gateway) inside your home.
After your registration, you will receive an SMS from our internet provider Signal with username and password - within one working day. 

Please note! The text message is written in Norwegian, but look for: "Altibox####" - which is the name of your Wifi, and "passord: ****" - which is your password. 

Please call Signal customer service on +47 7543 05 00 if you experience any problems. If Signal can’t help you, you can contact the Housing office.

When you move in you will get a laundry chip that can be used in the shared laundry. Short-term rentals longer than 14 days receive a laundry chip; otherwise, they can get one if they come to the front desk. With the laundry chip you also get your username and password to a portal where you can reserve washing machines and transfer money to your laundry account. The laundry is available between 8am and 10pm.

• In this portal you can log on to your laundry and book a washing machine or transfer money to your laundry account. 

TIP: It is a good idea to set an alarm on your phone a few minutes before your laundry is done. This way, you can avoid unnecessary queues at the washing machines. If you're there when your laundry finishes, the next user won't have to empty the machine for you, and you'll have full control over your clothes.

To use a washing machine costs from 12 kr per wash. To use a tumble dryer costs 10kr. The amount is withdrawn from your laundry account every time you start a washing machine or dryer.  

If you should lose your laundry chip it is important to notify us so that we can block the chip and prepare a new one. 

A reservation is valid until 15 minutes after the reserved time. If you arrive more than 15 minutes after the reserved time, other tenants may use the washing machine. It is only the washing machines that can be booked, not the tumble dryers. 

You can also book a washing machine directly in the laundry, or use washing machines that are available in the laundry without booking. 

TIP: Tick off for «forbli innlogget» (stay logged in) and the system will remember you next time. You can get SMS notifications to remind you of a booking, or when a weashing machine or tumble dryer programme is finished. SMS notifications can be activated in the laundry or in the web portal. The service is for free.

A regular laundry contains 2-3 liters of water. This means that if you hang the laundry to dry in the apartment, without venting well, this can cause mites and bacteria. We recommend using a dryer as long as it is possible.

If you have no other option than to hang the laundry inside your home, it is important that you ventilate well.

If you wish to invite someone to a party in a common area, you must clear this with the other residents in advance. 

Show consideration and respect for others belongings, kitchen cabinets and refrigerators. 

Remember that there are noise restrictions in the building after 11 p.m. on weekdays, and after midnight on Fridays and Saturdays. 

The common area must be tidied and cleaned no later than 12 noon on the following day, and don`t forget to clean the floor as well. The resident who invites people to the party is responsible for the cleaning.

Here you find the following documents and information

• Regulations for student residence
• Rates and fees
• Cancellation rights
• Housing assignment regulations

The most efficient way to reach us is through the housing app Studentinord bolig, or via My page in a browser.

The housing office

Tlf: (+47) 476 20 800 (Monday - Friday kl. 8am - 3pm)
E-post: bolig@studentinord.no

Security company

If you need assistance outside of regular opening hours (8am - 3pm) you can contact the security guards at Securitas AS.  

Contact Securitas free of charge in case of technical problems with the key, noise, or other things that cannot wait until the morning. Please note that you may be charged with a feee in case of self inflicted problems. 

Contact Securitas per phone (+47) 22 88 14 09. 

If the fire alarm goes off - always call (+47) 110. This is important both if you have a burnt pizza and in case of an actual fire.

Get familiar with escape routes and roytines in case of fire. The routines can be found on posters in the student home. Do also get familiar with the firefighting equipment. Each unit is equipped with a fire detector mounted on the ceiling. This detector detects fire and smoke and must not be tampered with. It should not be confused with a battery-operated fire alarm.

View our fire protection guidelines here.

With a mobile key, you get the key directly in the app «Studentinord bolig». The key is linked to your rental contract and is registered with a lock ID that gives you access to your unit, front doors, and other doors in the building you need. Quite simply and completely safe.

How to use your mobile key:

• Download the app «Studentinord bolig» and log in with your user
• If you have an active rental contract, "Mobile key" will be displayed in the notification center. Tap this.
• For first-time use, you may be asked to provide access to bluetooth / location
• Hold the mobile phone in front of the lock to open or lock the door
• NB! Always carry your mobile phone with you when you leave your room - to avoid being locked out.
• Your key will be active and available to you in the app from 12 noon the first day of your rental contract.

If you have problems with your key you can contact the housing office at bolig@studentinord.no / +47 476 20 800 (8 a.m. - 3.30 p.m.). If you cannot enter the student home after office hours you can call the security company Securitas: (+47) 22 88 14 09.

Call the Housing office: 
Outside the Housing office's opening hours, you can call the security company

Take out your garbage and throw it in the garbage chute outside the student home. 

To open the chutes, use your mobile key, key card, or round key fob (blue, red, black, yellow, or green). Please contact the Housing Office if you have problems.

Please note that you need a parking permit, and that the parking permit must be visible through the windshield of your car, to be able to use the designated parking lot by the student home. You can contact the Housing office to get your parking permit.

Only tenants at our student homes with a valid and visible parking permit can park by our student homes. We do not have parking service for guests.

One of the students at your housing facility is elected as a representative for the shared kitchen, the floor or the building. The representative work for a good social environment, and can initiative various social events and activities. The representative can also bring up cases regarding the social life at the student home with Studentinord.

You should find posters with contact info to your housing representative at the student home. If not, or if you have questions regarding this arrangement, you can contact Studentinord at bomiljo@studentinord.no. 

Here you find good pieces of advice for building a nice social environment where you live.